Refund and Exchange

Refund Policy

When Can You Request a Refund?

• You can request a refund within 5 hours of receiving your order.
• Make sure the product is in its original condition, unused, and in its original packaging.

How to Get Your Refund

1. Reach Out: Contact our customer support team with your order number and reason for the refund.
2. Return Shipping: Your return request will not be accepted unless the item is defective or incorrect.
3. Processing Time: Once we receive your return, we’ll inspect it and process your refund within 5-10 business days. The refund will be sent to the original payment method.
4. Non-Refundable Items: Please note that delivery fees usually cannot be refunded.

Exchange Policy

When Can You Exchange an Item?

• You can exchange an item if it is defective or if you received the wrong product. The request must be made within 5 hours of receiving your order.

How to Exchange Your Item

1. Get in Touch: Contact our customer support team with your order number and details about the item you’d like to exchange.
2. Return Shipping: You will cover the return shipping costs for the original item, but we will take care of shipping the exchanged item to you if the return is due to an error on our part.
3. Product Availability: Exchanges depend on the availability of the requested product. If it’s unavailable, we’ll offer you an alternative or provide a refund.

Important Reminders

• Please pack all returns securely to avoid damage during shipping.
• We reserve the right to deny refunds or exchanges if the conditions are not met.

Contact Us

If you have any questions or need assistance with our Refund and Exchange Policy, don’t hesitate to reach out to our customer support team at hi@arorai.com. We’re here to help you every step of the way!